Terms of service
TERMS OF SERVICE
Store Name: Opal Protein
Effective Date: October 15, 2026
1. Overview
This website is operated by Opal Protein. Throughout the site, the terms “we,” “us,” and “our” refer to Opal Protein.
By accessing our website or purchasing products from us, you agree to these Terms of Service and the policies referenced herein. If you do not agree, please do not use the services.
2. Eligibility and Acceptable Use
You must have the legal capacity to enter into a purchase agreement under applicable law.
You agree not to use our website for unlawful purposes, attempt to interfere with its security or operation, submit fraudulent orders, or misuse our content or services.
3. Products and Product Information
We aim to present accurate descriptions, images, prices, ingredient information, and other product details. Packaging, colors, or appearance may vary where reasonably necessary, but we will not intentionally misrepresent material product characteristics.
Customers should review product labels, ingredient lists, allergen statements, serving instructions, and warnings before use.
For whey protein and other nutrition products, customers should consider their individual dietary needs and consult a qualified healthcare professional if they have questions about suitability, allergies, medical conditions, pregnancy, or medication interactions.
Products are not represented as substitutes for medical diagnosis or treatment.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products.
We reserve the right to decline, cancel, or limit an order where reasonably necessary, including suspected fraud, pricing or listing errors, product unavailability, or legal restrictions.
If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.
Customers are responsible for providing accurate contact, billing, and shipping information.
5. Prices and Payments
Prices, shipping fees, applicable taxes, and available payment methods are displayed during checkout or otherwise disclosed before purchase where required.
We may update product prices prospectively. A price change will not retroactively alter a completed purchase except where permitted by law and agreed with the customer.
Payments are processed through the payment methods and providers made available at checkout. We do not promise that every payment method will always be available.
6. Shipping and Delivery
Order preparation and estimated delivery times are described in our Shipping Policy.
Delivery dates are estimates unless expressly guaranteed. We will make reasonable efforts to fulfill orders and communicate material delays.
Customers must review the shipping address before submitting an order. Nothing in these Terms removes rights or remedies that apply when an order is lost, undelivered, defective, or otherwise not supplied as legally required.
7. Returns and Refunds
Returns, cancellations, and refunds are governed by our Return and Refund Policy.
Customers should contact us before returning a product. Nothing in that policy or these Terms excludes consumer rights that cannot legally be waived.
8. Nutrition and Product Safety
Customers must use products according to the manufacturer's label and instructions and must not consume products that appear tampered with, damaged, or improperly sealed.
Opal Protein does not diagnose, treat, cure, or prevent disease through its products. Individual results may vary, and no particular fitness or health outcome is guaranteed.
Product descriptions and general educational content are not a substitute for professional medical advice. Customers with allergies, relevant health conditions, or concerns about ingredients should seek appropriate professional guidance before use.
9. Intellectual Property
Website content, branding, text, graphics, and other materials are owned by or licensed to their respective rights holders and are protected by applicable intellectual property laws.
You may not reproduce, distribute, or commercially exploit our content without permission, except as permitted by law.
10. Third-Party Services and Links
Our website may link to or integrate with third-party services. We do not control every third-party website or service and are not responsible for its independent content or practices.
Your use of third-party services may be subject to separate terms and privacy policies.
11. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
Nothing in these Terms excludes or limits liability, warranties, or consumer remedies that cannot legally be excluded or limited.
To the extent permitted by law, Opal Protein will not be liable for indirect or consequential losses arising from use of the website where such exclusion is legally enforceable. This provision does not excuse our own obligations to fulfill orders or provide legally required remedies.
12. Indemnification
To the extent permitted by law, you agree not to misuse our website or violate these Terms in a manner that causes legally recoverable loss to Opal Protein or others.
Nothing in this section requires you to waive statutory rights or indemnify us for our own unlawful conduct.
13. Governing Law
These Terms are governed by the applicable laws of the Commonwealth of Virginia and applicable federal law, without displacing mandatory consumer protections that apply in another jurisdiction.
Any dispute will be handled by a court or other forum with proper jurisdiction under applicable law.
14. Changes to These Terms
We may update these Terms to reflect changes to our business, website, or legal obligations. Updated Terms will be posted on this page with a revised effective date.
15. Contact Information
Opal Protein
Business Owner: Skylar Sykes
Email: apichayaaaa0928@gmail.com
Phone: (804) 252-4772
Business Address: 5908 Buckland Mill Rd, Roanoke, VA 24019, United States
Last Updated: October 15, 2026