Shipping policy

SHIPPING POLICY

Store Name: Opal Protein
Effective Date: October 15, 2026

Opal Protein strives to process and ship orders accurately and efficiently. This policy explains our order preparation times, shipping rates, estimated delivery windows, and tracking procedures.

1. Order Processing

Orders generally require 3 business days for preparation before shipment.

Business days exclude weekends and applicable public holidays. Processing may take longer during holidays, promotional periods, inventory shortages, or other unexpected circumstances.

Customers will be notified if a significant delay affects their order.

2. Shipping Rates

The following shipping rates apply where the corresponding shipping methods are available at checkout:

Standard Shipping: $8.00 for orders totaling $0.00–$69.99.

Free Standard Shipping: Orders totaling $70.00 or more.

Express Shipping: $15.00 for eligible orders.

Available methods, rates, and any applicable restrictions will be displayed at checkout. Express delivery estimates depend on the destination and selected service.

3. Estimated Delivery Times

After order preparation and dispatch, estimated transit times are:

United States: 5–12 business days.

International destinations: 7–20 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Order preparation time is separate from transit time.

4. Order Tracking

When tracking information becomes available, it will be sent to the email address provided at checkout.

Tracking updates may take time to appear after the carrier receives the shipment. Customers may use the tracking link or number to monitor delivery progress.

If tracking has not updated for an extended period or an order appears lost, please contact us for assistance.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if a shipment must be reshipped because of an incorrect address supplied by the customer, where permitted by law.

6. Delays and Undelivered Packages

Delivery may be affected by carrier disruptions, severe weather, customs inspections, peak-season volumes, or other unforeseen events.

If your order is substantially delayed, lost, or marked as delivered but cannot be located, contact us so we can review the tracking information and available carrier options.

We will assess each case fairly and handle any refund, replacement, or other remedy in accordance with our policies and applicable law.

7. International Orders

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility where legally applicable.

Customers are responsible for checking whether the products may be imported into their destination country. We will not knowingly make promises about customs clearance or delivery dates that we cannot verify.

8. Third-Party Fulfillment

Where applicable, Opal Protein may work with suppliers, warehouses, or third-party fulfillment providers to prepare and ship orders.

Products may ship from a fulfillment location different from our business address. We remain available to assist customers with order-related questions and issues.

9. Contact Us

For shipping questions, contact:

Email: apichayaaaa0928@gmail.com
Phone: (804) 252-4772

Last Updated: October 15, 2026