Refund policy

RETURN AND REFUND POLICY

Store Name: Opal Protein
Effective Date: October 15, 2026

At Opal Protein, we want customers to feel confident when shopping with us. This policy explains the conditions for returns, refunds, damaged products, and incorrect orders.

1. Return Window

Customers may request a return within 30 days of delivery, subject to the conditions below and applicable consumer protection laws.

Please contact us before sending any product back. Unauthorized returns may be delayed while we determine the appropriate handling procedure.

2. Return Eligibility

Because Opal Protein sells whey protein and sports nutrition products, returns are subject to additional hygiene, safety, and product-integrity considerations.

To qualify for a standard return, products must generally be:

Unopened, unused, and in their original sealed packaging.

In their original condition, with labels and packaging intact.

Accompanied by proof of purchase or an order number.

Opened, used, or unsealed consumable products generally cannot be returned for a change of mind because their safety and integrity may no longer be verified.

This restriction does not remove any rights customers may have under applicable law for defective, damaged, misrepresented, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as reasonably possible.

Email: apichayaaaa0928@gmail.com

Please provide your order number, a description of the issue, and photographs of the product and packaging when reasonably available.

We will review the circumstances and, where appropriate, offer a replacement, refund, return, or another remedy in accordance with applicable law.

Customers will not be required to bear return shipping costs for an issue that is our responsibility, where required by law.

4. How to Request a Return

Provide your order number and the reason for the request.

Wait for our return instructions and authorization, including the correct return destination.

Package the eligible product securely and follow the instructions provided.

Do not send products to the business address unless we confirm that it is the correct return destination.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed or required by law.

If the return results from our error, or the product is defective or damaged, we will explain the available return arrangements and cover applicable return costs where appropriate or legally required.

Original shipping charges will be refunded when required by applicable law or when otherwise approved under the circumstances of the return.

6. Refund Processing

Once an approved return is received and inspected, we will notify the customer of the outcome.

Approved refunds will generally be issued to the original payment method. We aim to initiate the refund within 5–10 business days after approval.

The time required for the funds to appear in the customer's account depends on the payment provider or financial institution.

If you have not received an approved refund after a reasonable processing period, please contact us with your order number.

7. Cancellations

We will attempt to cancel an order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun. If an order cannot be cancelled, eligible return options may still be available under this policy and applicable law.

8. Non-Returnable Items

Unless applicable law requires otherwise, the following are generally not eligible for standard change-of-mind returns:

Opened, used, or unsealed consumable products.

Products returned without the original product packaging when that packaging is necessary to verify product integrity.

Products damaged after delivery through improper handling or storage by the customer.

These exclusions do not limit rights that cannot legally be excluded.

9. Fair Resolution

We review return and refund requests individually and aim to treat customers consistently and fairly. Nothing in this policy is intended to waive statutory consumer rights or limit remedies that are mandatory under applicable law.

10. Contact Us

Opal Protein
Email: apichayaaaa0928@gmail.com
Phone: (804) 252-4772
Business Address: 5908 Buckland Mill Rd, Roanoke, VA 24019, United States

Last Updated: October 15, 2026